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Frequently Asked Questions

Is Dr. Keating accepting new clients/referrals?

Dr. Keating is currently unable to accept new clients due to a full caseload.


During the Covid-19 pandemic, the needs of existing clients have incressed significantly. Unfortunately, this means that there is no schedule availability for new referrals/clients. Dr. Keating evaluates her caseload regularly and will open her practice to new clients when there is adequate space to do so. Additional psychological resources can be found under the Resource tab on this website.

Do I need a referral?


In general, you do not need a referral to see a psychologist. Referrals can be beneficial, however, for a number of reasons. Firstly, if your extended medical plan includes coverage for psychological services, your insurance provider may require a referral letter prior to your first appointment. Secondly, referrals can provide Dr. Keating with information about your concerns and any relevant medical or personal background information.


How long are appointments?


Therapy appointments are 50 minutes long and are typically scheduled on the hour. In some cases, double sessions can be booked. Assessment appointments typically vary in length and will be discussed with you prior to your appointment. 


How do I make an appointment?

Please phone Dr. Keating’s office to make an appointment. Please note that appointments will not be scheduled over email.

What are Dr. Keating's hours?

Dr. Keating schedules client sessions 8:00 a.m. to 4:00 p.m., Monday to Thursday. Fridays are reserved for assessment, documentation, administrative duties, continuing education, seminars, and conferences.


How long do I have to wait for an appointment?


Wait times for an initial appointment vary, although Dr. Keating does her best to book new client appointments as soon as possible. You can call the office at any given time for an estimate. Dr. Keating strongly encourages existing and new clients to pre-book several appointments in advance to prevent long wait times between appointments.


What is the privacy policy?


In general, the information that you share with Dr. Keating during your appointment(s) is confidential. Legally and ethically, your records are protected, and no information is disclosed without your expressed written permission. There are a few exceptions to this rule, some of which are listed below:

  • If a client makes a serious threat to harm themselves or to harm another individual, the law requires Dr. Keating to try to protect you and/or that person. This may involve calling a loved one, calling 911, or the police.

  • If there is suspected child abuse or neglect (or there has been in the past) or abuse/neglect of an older or vulnerable adult, Dr. Keating is required to report this to the appropriate authorities immediately.

  • For clients involved with the criminal justice system, Dr. Keating’s clinical records could be subpoenaed for court.

  • If Dr. Keating is made aware of another health care provider who has acted unethically with a client/patient, she is required to report this to the appropriate regulatory body/authority.  


The limits of confidentiality will be included in your intake form to be read prior to your first appointment. Dr. Keating will also review the same with you at your initial appointment.

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